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Consumer Advice
Help and support at your fingertips.
Below you’ll find practical advice and tips on how to get the most out of your Telstra services, or help you solve specific issues.
Financial hardship
You can discuss your situation any time of day or night. Simply pick up the phone and give us a call on 13 22 00 and say "Payment Options". We'll put you through to one of our operators to discuss your situation.
Customer service
Telstra wants to be a company that is part of the lives of all Australians – connecting them to the things that are most important to them – whether at home, at work or in their businesses.
Cyber safety
A range of cyber safety resources to help equip you with the knowledge, skills and confidence to have a positive experience in the digital world.
Domestic and Family Violence
At Telstra, we want to build a connected future where everyone can thrive and be safe online, especially those in vulnerable circumstances.
Domestic and family violence can happen to anyone. Telecommunication is a huge part of our lives, so we want to ensure Australians can stay safely connected.
Digging & construction
You must contact Dial Before You Dig to register your request for plans of underground services at the location in which you intend to dig.
Electromagnetic energy
At Telstra, we want all of our customers to have up-to-date and relevant information about using mobile phones. This includes offering information on all matters of mobile phone safety.
Faulty products
Even with the great products we offer, we know that sometimes can go wrong. Learn about consumer rights if a product you buy from us is faulty.
Integrated public number database
The IPND is an industry wide repository of all Public Numbers. Carriage Service Providers, also known as Data Providers, are required to provide Public Number Customer Data (PNCD) to the IPND.
Payphones
Telstra is the leading provider of payphone services. We provide around 18,000 public payphones throughout Australia, to meet the needs of people who are out and about.
Acoustic shrieks and thunderstorms
Read advice on how to minimise the risk of acoustic shrieks on your phone line and find out what you should know about making calls during thunderstorms.
Unwelcome calls
Our Unwelcome Calls service is available to Telstra customers. If you're receiving unwelcome calls and a carrier other than Telstra provides your telephone service, contact your service provider.
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Keeping in touch
Telstra has a number of Access for Everyone programs to help you stay connected, including in times of Financial Hardship.
Disability services
Telstra is committed to making communication accessible and affordable for all our customers with communication challenges, including older customers and customers with a disability.
Our Customer Terms
Customer Terms on products and services to Home and Family (residential), Business and Government and Telstra Wholesale customers.