Contact us

Send us a message.

Messaging is a convenient way to get help. Think of it like sending an SMS — send your message, and you’ll be notified when we reply.

Message us
We’re here and ready to help 24x7 – you can message us or call 13 22 00. Simply choose the method that suits you.

What can we help you with?

You can set up, view, and manage your account and payment methods by selecting one of the links on this page.

Or call us in the app

8am-7pm Monday to Friday AEST

 

QR code to download My Telstra

Scan to access the app

We’re here to help you with mobile, tablet, internet and entertainment plans.

You can also discover our products and Services by exploring the links on this page.

Or call us in the app

8am-7pm Monday to Friday AEST

 

QR code to download My Telstra

Scan to access the app

The links on this page will help you check for outages and troubleshoot or manage your devices and services.

Or call us in the app

7am-11pm Monday to Friday AEST

 

QR code to download My Telstra

Scan to access the app

Good or bad, we’d love to hear from you – simply message us or call 13 22 00.

You can also use this page to report a scam or concern, make a complaint, or provide feedback.

Need to contact us?

Choose from the options below:

Message us

Or call 13 22 00

9am-7pm Monday to Friday AEST

Support for our Aboriginal and Torres Strait Islander customers

First Nations Connect is your dedicated support phone line and service centre.

If you have any questions about your Telstra phone or internet plan, our friendly customer care team is here to help.
View support for First Nations Australians

Information about temporary changes to our contact centre hours

Find out more

Get in touch

My Telstra app

Manage your services on the go and send a message if you need.

Download My Telstra

In store

Find your nearest Telstra store or Wi-Fi hotspot

Find a store

Multilingual Support

Speak to us in your preferred language. We've got you covered.

Multilingual Support