You're unable to sell pre-order devices via an Outbound sale currently. The customer can visit telstra.com, call us or visit a store to make this purchase.
You can’t sell this product or service - 4G outbound
You can view this page, but you can’t sell this product or service via an outbound sale right now. Tell the customer they can visit telstra.com, call us or visit a store to make this purchase.
Fees may apply depending on your chosen payment method. This includes any ongoing monthly payments using your default payment method. You can change the default payment method at any time through My Telstra.
There are no fees for payments made using a debit card or bank account.
We want to be upfront about our plan pricing so you know what to expect and when.
Our mobile plans include an annual price review and may increase by the Consumer Price Index (also known as CPI) in July each year.
For new customers, the latest plan pricing reflects CPI, with the next potential price increase from July 2023 – we’ll let you know before this change. For existing customers, we’ll contact you to let you know about these changes.
Who sets the CPI rate?
CPI is detailed by the Australian Bureau of Statistics (ABS). We’ll use the CPI rate released by ABS for the 12 months to the March quarter and any increase will be rounded to the nearest dollar.
Telstra Plus. Get rewarded just for being with us.
Become a member
Enjoy exciting benefits and earn points towards rewards every time you make an eligible payment on your Telstra services. Plus, there's no joining fee. Eligibility criteria apply.
Redeem points
Redeem your Telstra Plus Points for discounts on devices, accessories and more at the Rewards Store.
Enjoy benefits
Enjoy exciting membership benefits like discounted movie and sports screenings, exclusive member pre-sales to online concerts and arts, plus more.
All of our new Upfront Mobile and Upfront Data plans include data sharing between up to 10 Upfront Mobile and Data plans on the same account. These 10 plans can be a combination of Upfront Mobile and Upfront Data plans.
You don’t need to do anything to use data sharing. It’s automatically enabled for all Upfront Mobile and Upfront Data plans on the same account, so all plans will automatically share data.
To check if your service is on an upfront plan, go to the ‘Services’ section in the My Telstra app.
You can add or remove services at any time in the app.
You can also change your plan size once a month.
Upgrade & Protect on your Phone
This service lets you upgrade your phone or tablet on a device payment contract. You can upgrade as often as you want during your device repayment term if your device is returned in good condition, or twice every 12 months if it’s damaged, when you take up a new phone or tablet on a device payment contract at the time of purchase with a month-to-month plan. Redemption fees apply.
5G network access
Enjoy greater speed, more capacity and less latency with free 5G network access, included in this plan.
To access 5G, you’ll need a 5G compatible device in a 5G coverage area.
5G is only available in selected areas. View the 5G coverage map to see where 5G is available and when it will be coming to your area.
This account isn’t eligible for online transactions
Only Account Owners can buy items online. Message us to complete your order.
Order stopped
You have no eligible services that can be upgraded.
Please message us or get a new plan.
You have no eligible services
You need a new plan to buy a device on repayment.
You have no eligible services on this account
You can either get a new plan or use a plan from a different account.
You have one service. Please confirm this is the service you want to use.
Select the service you want to transfer
Select the service you want to transfer
Services
Buy out your current device
There are repayments remaining on your current device. You’ll be charged a buyout fee to cover the remainder.
You have Upgrade & Protect on this plan
You can't redeem Upgrade & Protect for mobile broadband devices. Instead, you can buy out your current device and swap the new device to your existing data plan. Upgrade & Protect will be cancelled. Early termination fees may apply.
Time in contract: [installmentsCompleted] of [totalInstallments] months
Buyout fee
You need a new plan to continue.
Your current plan can't be used as we no longer offer it. You also need to buy out the remaining [remainingMonths] months on your repayment term. This cost will be calculated before you complete your order.Your current plan can’t be used as we no longer offer it.Your current plan can’t be used as we no longer offer it.
Service selection required
Please wait.
Something went wrong, please try again after sometime.
A mobile phone service can’t be added to a data plan. Please select another service.
A mobile broadband service can’t be added to a mobile phone plan. Please select another service.
Upgrade & Protect on this service
You have Upgrade & Protect on the service you selected, which means you can choose to upgrade to a new device (if eligible). If you don't want to use Upgrade & Protect and want to keep your current device, you’ll need to pay a buyout fee.
An error has occurred
Buy out your current device
There are repayments remaining on your current device. You’ll be charged a buyout fee to cover the remainder.
An error has occurred
[[devicename]]
Time in contract: [[installmentsRemaining]] of [[totalInstallments]] months
Buyout fee $[[remainingPayoutAmount]]
Verify IMEI number
We need to check if your device is eligible for Upgrade & Protect redemption. We’ll verify this using your device’s IMEI number.
An error has occurred
You can find your IMEI number by:
Find through calling
Call *#06# on the device to display the IMEI.
Find in settings
Android: Search "IMEI" in Settings.
iOS: Select General > About > IMEI in Settings.
An error has occurred
IMEl successfully verified
Your device with the IMEI number ending in [[partial-imei]] has been successfully verified.
We'll assess the device condition next.
An error has occurred
IMEI doesn't match our records
An error has occurred
The IMEI number you entered doesn’t match our records for your device.
If your device has been replaced under warranty, visit your nearest Telstra store with proof of warranty, a replacement receipt or a purchase receipt.
Option 1: Find through calling
Call *#06# on the device to display the IMEI
Option 2: Find in settings
Android: Search "IMEI" in Settings
iOS: Select > General > About > IMEI in Settings
An error has occurred
The IMEI you entered is locked.
The IMEI you entered is locked. You must unlock the IMEI before proceeding.
An error has occurred
Device IMEl number [[full-imei]] was successfully verified.
We'll assess the device condition next.
An error has occurred
Unable to proceed with redemption.
Please contact store
Please investigate in console and unlock the IMEI if appropriate. The redemption can’t be requested until it is unlocked, which can take up to 24 hours.
The device has been flagged as lost or stolen. Please contact us to resolve the issue.
Assess device condition
We need to ask you about the condition of your device. The device condition and time left in your contract will determine the redemption fee.
Important: The fee we’ll show you today is an estimate, as your device will be re-assessed after it is returned.
Something went wrong. Please try again.
An error has occurred
Eligible to redeem
You can get Upgrade & Protect for free, but we need to assess your
device once you send it back to our second-hand device vendor.
An error has occurred
[[devicename]]
Time left in contract: [[installmentsRemaining]] of [[totalInstallments]] months
You can only get two damaged devices redeemed in 12 months. You'll be able to redeem another damaged device on [[nextRedemptionAllowedDate]]. If you don't want to wait, you can buyout your device instead.
An error has occurred
[[devicename]]
Time left in contract: [[installmentsRemaining]] of [[totalInstallments]] months
We'll conduct a credit check to confirm you're able to meet the repayments of this purchase.
Prepare your current device for return
Back up your information, remove your SIM card (if you have a physical SIM) and reset your device to factory settings. Check the detailed instructions we send with your eParcel
Wait for us to send you a return eParcel
Return your current device within 14 days of receiving our eParcel. Your device will be reassessed, and we’ll notify you of any additional fees or applicable refunds.
Unable to process the order (open pending)
An error has occurred
We can't continue because there's an open request against this device.
Points can only be used towards payment for one eligible item in your cart.
Points will be deducted from your account when you place your order. If using points for a repayment option, the total points applied to the item will be deducted on a one-off, upfront basis and the reduced dollar amount will apply towards the monthly payments.
If you cancel your order, any points applied will be refunded to your account within 2 business days.
