Internet

Fibre To The Premises (FTTP)

FTTP technology runs an optic fibre line from the nearest available fibre node directly to your premises.

Fibre To The Building (FTTB)

FTTB technology runs an optic fibre line from the nearest available fibre node to your building’s communications room. From here, a copper line runs to your wall socket.

Fibre To The Node (FTTN) 

FTTN technology runs an optic fibre line from the nearest available fibre node in your street, or a nearby street with a final stretch of copper to your wall socket inside your premises.

Fixed Wireless (FW) 

FW technology starts at a Wireless tower. The tower sends the signal to a fixed antenna on your roof, which continues through internal wiring to your wall socket.

Hybrid Fibre Coaxial (HFC) 

HFC technology runs an optical fibre line from the nearest available fibre node to your street. From here, a coaxial cable runs to your wall socket.

Fibre To The Curb (FTTC) 

Optical Fibre leading to a small node in the telecommunications pit or mounted to the pole outside your premises. From the node, a copper telephone cable delivers the service to the wall socket inside your premises.

Enjoy more Wi-Fi speed, on more devices, in more corners of the home with the new Smart Modem 3, included for use with all new home internet plans. Plus, score 50,000 bonus Telstra points on eligible plans.

For new Telstra home internet customers only who take up a new Telstra Essential, Premium or Ultimate internet plan. Offer available for Telstra Plus members. Eligibility criteria apply. Points may take up to 14 days to land in your Telstra Plus account. Offer ends 12 May 2022.  If you leave within 24 months, simply return your modem or pay a $200 non return fee.

Visit telstra.com/plus

At some addresses, we’re unable estimate speeds until you’re on your new plan. 

When you’re on your new plan, we’ll check the maximum speeds at your address. If they’re below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include: 

1. Remaining on your current plan;
2. Moving to a lower priced plan (if one is available);
3. Cancelling your plan at no cost (not available to upgrading customers). 

If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.

Get advanced speed, range and reliability plus 4G mobile network backup if your nbn connection goes down. 4G coverage required. 4G speeds capped at 25Mbps downloads and 5Mbps uploads. Actual speeds may be lower.

Due to an industry-wide hardware shortage, nbn co can't currently process nbn Hybrid Fibre Co-axial (HFC) orders for addresses that haven't had nbn HFC before. We'll let you know as soon as nbn co starts accepting these orders again.

Meanwhile you can still connect with Telstra on Cable, ADSL or Mobile Broadband, then switch to nbn HFC when it's available.

If the ADSL or Cable connection at your address has already been disconnected, you’ll still be able to connect to nbn HFC. To do this, call 1300 112 376 between 9am and 5pm Monday to Friday.

Due to an industry-wide hardware shortage, nbn co can't currently process nbn Hybrid Fibre Co-axial (HFC) orders for addresses that haven't had nbn HFC before. We'll let you know as soon as nbn co starts accepting these orders again.

Meanwhile you can still connect with Telstra on Cable, ADSL or Mobile Broadband, then switch to nbn HFC when it's available.

They’re designed for busy homes that demand more from their internet connection. You can take up a speed add on when you're on our Premium plan, via the Upfront Internet Plan Ultimate on FTTP and selected HFC connections. To confirm if you can get Superfast or Ultrafast speeds, check your address. 

Get $30/mth off our Superfast or Ultrafast speed add-ons for 6 months when you add to our Premium internet plan with unlimited data. Eligible customers only.

Plus, get another $10/mth off for 6 months thanks to our unlimited data nbn offer! That’s a solid $40/mth off for the first 6 months. Just choose your speed add-on:

• Add on Superfast and pay just $100/mth for 6 months. $140/mth afterwards*.
• Add on Ultrafast and pay just $140/mth for 6 months. $180/mth afterwards**.

*Superfast add-on offer: Min cost for new customers is $316 if you cancel after 1 mth (incl. $216 modem, $10 Premium plan credit and $30 Superfast add-on credit). If you leave within 24 mths pay out the modem pro rata ($9/mth for each month remaining in the initial 24 months). Credit applied by the second bill. Until 31 July 2021.

**Ultrafast add-on offer: Min cost for new customers is $356 if you cancel after 1 mth (incl. $216 modem, $10 Premium plan credit and $30 Ultrafast add-on credit). If you leave within 24 mths pay out the modem pro rata ($9/mth for each month remaining in the initial 24 months). Credit applied by the second bill. Until 31 July 2021.

Your address will soon be eligible for a free Fibre to the Premises (FTTP) upgrade from nbn co ltd.  The upgrade to FTTP will give you access to our high-speed plans with faster downloads and greater reliability. 

You may need to upgrade to an eligible higher speed plan to receive the fibre upgrade.

Sign up to any Telstra nbn plan now and we’ll let you know via email or the My Telstra app when your free upgrade is available.

Free FTTP upgrade for standard installations only.

Existing Telstra customers can change plans up to once a month. It's easy:

1. Check your address
   This tells you what type of plan you can change to. If your address is nbn-ready, you can switch over to the nbn at the same time
   
   
2. Choose a new plan
   Choose the data and speed you need. All plans are month-to-month and nbn-ready
   
   
3. Sign in to checkout
   Follow the prompts to complete your move. We'll do the rest.

Enjoy exciting benefits and earn points towards rewards every time you make an eligible payment on your services. Plus there's no joining fee.

Earn points

Earn 10 points per $1 on your eligible payments. Take up special member offers to earn extra bonus points.

Redeem points

Redeem your Telstra Plus Points for discounts on devices, accessories and more at the Rewards Store.

Enjoy benefits

Enjoy exciting membership benefits like discounted movie and sports screenings, exclusive member pre-sales to online concerts and arts, plus more

Telstra Plus offer​

Eligibility criteria apply for Telstra Plus.

Learn more about Telstra Plus

We waive the $99 connection fee. If you're an existing customer changing your plan or switching to the nbn network, you won’t need to pay a connection fee.

Pay just $1 for your first month and then $110/$140 mth afterwards.  For new customers. Offer ends 30 May 2022. Min cost $217 for new customers who cancel after 1mth.

Included when you sign up to this or another eligible new plan. 

Offer ends 28 March, redeem by 31 May. Roll onto month-to-month subscription, currently $11.99/mth after 12 months. Cancel anytime. New and returning Disney+ subscribers only.  

3 months BINGE Standard on us

3 months BINGE Standard subscription available to Telstra customers who are new to BINGE with a consumer post-paid mobile or home internet plan. Redeem by 30 June 2022.

Must redeem via BINGE or on a Telstra TV. BINGE Standard monthly fees (currently $14/mth) apply after offer period ends unless you change or cancel. Requires internet and compatible device. Data charges apply.

Get 2 months on us 

Device Protect helps defend you against known cyber threats, with access to the complete Security Suite from Trend Micro™. Get your first 2 months on us, then $10/mth. 

Two months on us redeemable once per account. Available to Telstra consumer post-paid mobile or internet customers. App download required. Data charges apply.  

Due to an industry-wide shortage of nbn Hybrid Fibre Coaxial (HFC) hardware, new nbn HFC customers may experience delays connecting to the nbn network.

This does not affect customers changing an existing HFC connection.

Bonus 20,000 Telstra Plus points for new home internet customers who take up an internet plan by 30 June and join Telstra Plus by 30 July.

Enjoy free Wi-Fi data at over 1 million Telstra Air hotspots across Australia, and at millions of Fon hotpots overseas.

In Australia, you can access this data at selected Pink Payphones, Telstra stores and at the home hotspots of other Telstra Air members. 

You can use Telstra Air on up to three devices at a time in Australia just by logging in to Telstra Air with your Telstra ID. 

Learn more about Telstra Air

Min cost $296 if you cancel after 1 month (incl. $216 modem). If you leave within 24 months pay out the modem ($9/mth for every month remaining in the first 24 mths). 

Min cost $306 if you cancel after 1 month (incl. $216 modem). If you leave within 24 months pay out the modem ($9/mth for every month remaining in the first 24 mths). 

Min cost $316 if you cancel after 1 month (incl. $216 modem, $10 plan credit). If you leave within 24 months pay out the modem ($9/mth for every month remaining in the first 24 mths). Credit applied by the second bill. 

Min cost $316 if you cancel after 1 month (incl. $216 modem, $10 plan credit, $30 add-on credit). If you leave within 24 months pay out the modem ($9/mth for every month remaining in the first 24 mths). Credit applied by the second bill. Plan prices may change. Offer ends 31 July 2021. 

Min cost $356 if you cancel after 1 month (incl. $216 modem, $10 plan credit, $30 add-on credit). If you leave within 24 months pay out the modem ($9/mth for every month remaining in the first 24 mths). Credit applied by the second bill. Plan prices may change. Offer ends 31 July 2021. 

Min cost $390 if you cancel after 1 month (incl. $216 modem, $99 online connection fee). If you leave within 24 months pay out the modem ($9/mth for every month remaining in the first 24 mths). 

Min cost $306 if you cancel after 1 month (incl. $216 modem). If you leave within 24 months pay out the modem ($9/mth for every month remaining in the first 24 mths). 

Pay just $80/mth for 6 months, $90/mth afterwards. 

Min cost $296 if new customer cancels after 1 month (incl. $0 online connection fee, $216 modem, $10 Unlimited Plan credit). If you leave within 24 months pay out the modem pro rata ($9/mth) or stay connected to have fee waived. Credit applied by the second bill. Ends 29 March 2021.

Pay just $100/mth for 6 months, $110/mth afterwards. 

Min cost $316 if you cancel after 1 month (incl. $216 modem, $10 plan credit). If you leave within 24 months pay out the modem ($9/mth for every month remaining in the first 24 mths). Credit applied by the second bill. 

Pay just $100/mth for 6 months, $110/mth afterwards. 

Min cost $316 if you cancel after 1 month (incl. $216 modem, $10 plan credit). If you leave within 24 months pay out the modem ($9/mth for every month remaining in the first 24 mths). Credit applied by the second bill. Ends 25 October 2021.

This allows us to determine peak internet usage in your household.

1 to 2 people

3 to 6 people

6 or more people

This helps us better match the plan that suits your specific usage needs.

Browsing, emails, social media & SD video streaming

Everyday use plus streaming HD video and video calling

Ultra HD video streaming and serious gaming

Go back

This helps us better match the plan that suits your specific usage needs.
 

Browsing, emails, social media & SD video streaming

Everyday use plus streaming HD video and video calling

Ultra HD video streaming and serious gaming

Go back

This helps us better match the plan that suits your specific usage needs.
 

Browsing, emails, social media & SD video streaming

Everyday use plus streaming HD video and video calling

Ultra HD video streaming and serious gaming

Go back